We stopped losing clients to bad referral experiences the month we partnered with them. Discharge summaries before my first morning appointment — every single time.
Dr. Margaret Okonkwo, DVM
Greenway Animal Clinic · Austin, TX
94%
Client Return Rate
Back to referring practice
< 8 min
Communication Response
Median during active case
98.6%
Pre-7AM Summaries
Delivered before morning rounds
24/7
Specialist Coverage
Board-certified, on-site
Why referring DVMs choose
Triage over the alternatives.
Five metrics that determine whether an emergency referral protects or damages your client relationship. We publish ours.
| Metric | Triage24-Hour Emergency | Regional ER A | Regional ER B |
|---|---|---|---|
| Communication | |||
Discharge Summary Delivery Time from patient discharge to referring DVM receipt | Before 7 AM next day — guaranteed Verified | 24–48 hrs, if requested | 48–72 hrs standard |
Real-Time Case Updates Intraoperative and post-procedure status notifications | Portal + SMS, every major status change Verified | Phone call on request | End-of-case summary only |
| Staffing | |||
Board-Certified Specialist Access On-site or on-call 24/7/365 | Surgery, Internal Med & Criticalist on-site Verified | Rotating coverage, gaps on weekends | Telemedicine consult only after hours |
| Protocol | |||
After-Hours Transfer Protocol Warm handoff with case briefing from referring DVM | Dedicated transfer line, 90-sec brief accepted Verified | General intake — no warm handoff | Drop-off only after midnight |
| Outcomes | |||
Client Return Rate to Referring Practice Patients who return to original DVM after ER discharge | 94% return rate, measured quarterly Verified | Not tracked / not reported | ~60%, estimated |
| Communication | |||
Average Communication Turnaround Response time to referring DVM inquiry during active case | < 8 minutes median Verified | 45 min – 2 hrs | 30 min – 4 hrs |
| Integration | |||
Referral Partner Portal Dedicated case tracking dashboard for referring practices | Full portal — case history, imaging, labs Verified | Fax / email only | Phone only |
Data sourced from Triage internal records Q4 2025. Competitor data based on publicly available information and partner feedback. Regional ER names withheld.
VECCS Member Facility
Veterinary Emergency & Critical Care Society
AAHA Accredited
American Animal Hospital Association
Board-Certified Criticalists
DACVECC · On-site 24/7
ISO 9001:2015
Clinical Operations Certified
From your call to their morning rounds.
The Warm Transfer Call
When you call our dedicated transfer line, you reach a board-certified criticalist — not a receptionist. You have 90 seconds. We take the brief, confirm bed availability, and give you an estimated wait time before you hang up. Your client leaves your clinic knowing exactly what to expect.
- Dedicated transfer line: answered in under 3 rings
- Criticalist or senior technician on every call
- Real-time capacity confirmation
- Client prep instructions relayed to you for handoff
Median transfer call duration
3 min 42 sec
Triage Assessment Protocol
The moment your patient arrives, our standardized triage form captures every detail from your brief — no re-explaining, no lost context. We document your working diagnosis, treatments administered, and owner expectations. The case file reflects your clinical judgment, not a fresh intake from scratch.
- Pre-populated from transfer call brief
- Referring DVM treatment history preserved
- Owner communication aligned with your framing
- Case tagged to your practice in our system
Avg. door-to-assessment time
< 4 minutes
Real-Time Portal & Morning Summary
Every major status change — post-intubation stable, pre-surgical consent obtained, recovered from anesthesia — triggers a portal notification and optional SMS to your practice. By the time you arrive for morning rounds, the discharge summary is already in your inbox. Formatted for your records. Ready to share with the owner.
- Portal: full case history, labs, imaging
- SMS or fax — your preferred method
- Summary includes diagnosis, treatment, follow-up Rx
- Client instructed to schedule follow-up with you
Discharge summaries delivered before 7 AM
98.6% of cases
Start referring today. No tour required.
Complete the form below and a partnership coordinator will contact you within one business day to confirm your referral pathway and portal access.
Download Our Referral Partner Kit
A 12-page PDF covering our protocols, specialist credentials, sample discharge summaries, and client communication templates. Everything you need to evaluate us before your first call.
- Sample discharge summary (annotated)
- Board-certified specialist roster
- Transfer call script & intake form
- Client return rate methodology
- Portal walkthrough screenshots